Reference

How lusatoto Handles Your Personal Data

This page explains exactly what data we collect from your account, how we use it, and what rights you hold — covering everything from your login details to payment activity through DANA, OVO, and GoPay.

Account data protectedDANA, OVO, GoPay transaction privacyYour access and deletion rightsCookie and device data scopeContact path always open
lusatoto How lusatoto Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is not a checkbox we tick once. Every layer of your account — from your password hash to the payment reference stored when you top up via GoPay — sits behind encryption in transit and at rest. Here is how the four main areas of data handling work on our end.

Account Security

Login sessions use token-based authentication. Any new device access triggers a verification step to your registered contact, blocking unauthorised entry before it reaches your wallet or betting history.

Cookie and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can manage cookie preferences through your browser settings at any time.

Data Retention Rules

Active account data is held while your account remains open. After account closure, financial records are kept only as long as applicable regulations require, then permanently deleted or anonymised.

Requesting Changes

Submit a correction or deletion request via live chat or email with your account ID. We verify identity before processing changes to make sure the request genuinely comes from the account holder.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy questions deserve a direct answer, not a ticket queue. If you want to review, correct, or delete data we hold on your account — including transaction records linked to your DANA, OVO, or GoPay wallet — reach out through any of the channels below. We aim to respond to data-related requests within the timeframe required by applicable regulations in your eligible region.

Live Chat Start a live chat session directly from your account dashboard. Identify your request as a privacy matter and our team routes it to the right handling queue.
Email Support Send your data request by email with your registered account details. Include the specific data category — account info, payment records, session logs — so we can respond precisely.
Account Help Centre Visit the Help Centre inside your account for written guidance on data access requests, correction forms, and the deletion process for closed accounts.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how your data is handled, what rights you have, and how to act on them. Every answer reflects actual policy, not a general summary.

We collect your name, email, contact number, and the payment method you link — DANA, OVO, or GoPay. We also store deposit and withdrawal references generated during each transaction.

We share data only when necessary — for example, with payment processors handling your OVO or GoPay transfer. We share the minimum required and do not sell your data to advertisers or data brokers.

Contact us via live chat or email with your registered account ID and specify a data access request. We verify your identity first, then provide the records within the applicable regulatory timeframe.

Yes. After account closure, submit a deletion request through the Help Centre or email. Financial transaction records may be retained as required by law before full deletion or anonymisation is completed.

Session cookies keep your login active. Analytics cookies help us understand page navigation. You can adjust or block cookies in your browser settings; this may affect some account features.

Transaction references tied to DANA and GoPay activity are retained only as long as financial regulations require after closure. Once that period passes, records are deleted or anonymised permanently.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.